Terms and Conditions
These are the terms and conditions of engagement of The Private Group Pty Ltd (Australia) (including trading as Townsville Private Investigator) and The Private Group Process Servers (including any trading name known by), phone 07 47788970, email us at [email protected], or 24/7 online Contact Us, free quotes. Where you read The Private Group Pty Ltd, you may substitute The Private Group Process Servers, as appropriate.
Any order, or agreement to provide a service and/or goods and/or information, and/or receipt of the service and/or goods and/or information thereof by the client or purchaser or other, shall constitute an acceptance of the Private Group Pty Ltd terms and conditions, as amended from time to time.
The Private Group Pty Ltd generally operates on a 'cash in advance' basis. Where an agreement to provide a service is reached an invoice may be forwarded for payment prior to commencement of the service. In other cases where an agreement is reached payment may be made prior to the generation of an invoice, based on the acceptance of a verbal contract. Where payment is made by electronic transfer it is requested that the client uses their surname or business name as the identifier, along with any invoice number.
The Private Group Pty Ltd generally operates on a 'cash in advance' basis. Where an agreement to provide a service is reached an invoice may be forwarded for payment prior to commencement of the service. In other cases where an agreement is reached payment may be made prior to the generation of an invoice, based on the acceptance of a verbal contract. Where payment is made by electronic transfer it is requested that the client uses their surname or business name as the identifier, along with any invoice number.
For companies where invoices are forwarded, initial terms of trade may be on presentation or a 7 day account, no more than $5000 credit. Once a relationship is established this may expand to a strict 30 day account. For matters over $5000 a director’s guarantee or similar authority SHALL be held (The Private Group Pty Ltd retains discretion in this matter).
Prices where quoted shall generally be in Australian Dollars for Australian contracts, and may be in US dollars for overseas contracts. Where the quote is for other than Australian Dollars this shall be identified. Where a price is displayed or a value quoted within Australia this shall generally include GST, unless otherwise stated or accepted as financial practice (allowances). Prices on some services, where provided in another country, may be GST exempt. Process serving may be GST exempt. Where a price is quoted and accepted this shall be considered a binding written or verbal contract.
Prices where quoted shall generally be in Australian Dollars for Australian contracts, and may be in US dollars for overseas contracts. Where the quote is for other than Australian Dollars this shall be identified. Where a price is displayed or a value quoted within Australia this shall generally include GST, unless otherwise stated or accepted as financial practice (allowances). Prices on some services, where provided in another country, may be GST exempt. Process serving may be GST exempt. Where a price is quoted and accepted this shall be considered a binding written or verbal contract.
However, The Private Group Pty Ltd reserves the right to vary the agreement where matters beyond their control require such action. Examples of this include: extended travel where local work was quoted, an inability to locate the subject at the location targeted within allocated time frames, incorrect or out of date information is supplied by the client, inability to obtain permits/visa's within allocated times frames, vehicle accidents, incidents involving customs, police or security, illness of personnel, airport restrictions, aircraft restrictions (either in flight times or availability) and airport or aircraft failures, confusion over, or misinterpretation, of instructions.
Warranty on goods and services: The Private Group Pty Ltd cannot guarantee the outcome of any enquiry, investigation, recovery or other provision of service. The outcome is not generally known until the conclusion of the process. Goods supplied come only with the manufacturer’s warranty or statutory warranty. Any exchange, improvement or further offer of service shall be at the discretion of The Private Group Pty Ltd. The use of goods supplied or information received by clients or others is outside the control of The Private Group Pty Ltd, and as such no liability or responsibility is accepted. Limitation of Liability: to the extent provided herein and subject to any liabilities implied by statute, in no event shall The Private Group Pty Ltd nor it's employee's or sub-contractors, be liable for any loss, damage, consequence, action, or event consequential or otherwise howsoever arising from or otherwise connected with the advice, information, provision of service or goods whether alleged from breach of contract, express or implied warranty, in tort, breach of guidelines or breach of professional conduct. CONTINUED on page two
Warranty on goods and services: The Private Group Pty Ltd cannot guarantee the outcome of any enquiry, investigation, recovery or other provision of service. The outcome is not generally known until the conclusion of the process. Goods supplied come only with the manufacturer’s warranty or statutory warranty. Any exchange, improvement or further offer of service shall be at the discretion of The Private Group Pty Ltd. The use of goods supplied or information received by clients or others is outside the control of The Private Group Pty Ltd, and as such no liability or responsibility is accepted. Limitation of Liability: to the extent provided herein and subject to any liabilities implied by statute, in no event shall The Private Group Pty Ltd nor it's employee's or sub-contractors, be liable for any loss, damage, consequence, action, or event consequential or otherwise howsoever arising from or otherwise connected with the advice, information, provision of service or goods whether alleged from breach of contract, express or implied warranty, in tort, breach of guidelines or breach of professional conduct. CONTINUED on page two